Our Values

  • Accurancy

  • Confidentality

  • Impartiality

  • Professionalism

  • Cross-Cultural understanding

About Us

Decypher is the only professional interpreting/translating agency in the Waikato and is the main source of language support for the Waikato Hospital, the Waikato and Bay of Plenty Courts, the NZ Police, various prisons, the Immigration Department and other key clients.

Decypher was established by the Hamilton Multicultural Services Trust (the HMS Trust) in 1999, as the Hamilton Interpreting Service (HIS) out of concern for the gaps between basic services and people of different cultural, ethnic and linguistic backgrounds. Their strategic focus was to help refugees and immigrants settle successfully by improving access to these services; and creating awareness amongst receiving communities.

Today Decypher has a team of over 80 professional interpreters that have been trained by Decypher to work specifically in a community setting (as opposed to working in very formal settings for such agencies as the United Nations etc). We cover over 40 languages and carry out an average of 300 assignments per month in the Waikato and surrounding regions.

Interpreting/Translation in the Business World
Decypher provides interpreters regularly to businesses to assist with communication in a wide variety of situations. Some of these are to support international visitors, aid with the installation and/or maintenance of plant or equipment where international contractors are being used, and HR meetings with staff who have English as a second language.

Decypher also has a group of regular corporate clients that require the translation of various written documents including legal documents, mechanical service manual, website scripts and medical records.As part of its commitment to its clients, Decypher provides training and mentoring for anyone that is new to working with interpreters.

What is an Interpreter?

An interpreter is someone who relays spoken messages where language is a barrier to communication; and is often called upon to work in communities, private settings, the Health, Justice, Immigration and other Government Ministries.

Decypher provides a Consecutive Interpreting service. The interpreter allows the speaker to complete a thought or statement before giving an interpretation.

 

Types of interpreting available are:

Face to face

Decypher interpreters visit the client and relay accurately and completely in the first person what each party says in an appointment. Face-to-face interpretations are usually done at the service provider’s location. The interpreter is present in person with both persons for whom interpreting is provided.

  • Face-to-face interpreting is best used:
    When it is important the message is relayed accurately

Telephone interpreting

Interpreting is carried out remotely with the interpreter connected by telephone to one or both of the parties. Telephone interpretations can take place from any location.

Clients appointment confirmation and confirmation of language spoken

Decypher interpreters can phone your client:

  • To confirm the date and the time of appointment;
  • To relay a message;
  • To confirm the language your client speaks.

Interpreting Fees

Interpreting Fees as at 1 May 2015
All fees are GST exclusive

Office Hours

(8am to 8pm Monday to Friday)

Face to face
First hour………………..$92.00 (minimum charge)
Subsequent time………$16.50 per 15 minutes

Telephone
First 15 minutes………..$45.00 (minimum charge)
Subsequent time……….$16.50 per 15 minutes

After Hours

(8pm to 8am Monday to Friday, all weekends public holidays)

Face to Face
First hour…………………$120.00 (minimum charge)
Subsequent time……….$22.00 per 15 minutes

Cancellations & Reschedules

Cancellation
less than 2 hours notice………….$92.00
2 to 24 hours notice……………….$55.00

Other charges

Telephone confirmation……..$17.00 per phone call
Mileage……………………………..$0.82 per km (only applies for assignments outside City boundary, or after hours)
Travel time…………………………$55.00 per hour (only applies for assignments outside City boundary)

Community Rate

Interpreting Hourly rate………$45.00 (minimum charge)

** Note When the actual time of an assignment is significantly less than the booked time Decypher may charge for the difference. There will be a minimum charge of $92.00 for the first hour of the booking, any subsequent hours booked will be charged at $55.00 per hour.

What is translating?

It is the act or process of converting documents from one language to another.

Decypher can translate most documents

  • For immigration;
  • Personal documents;
  • Legal documents;
  • Magazines

An urgent service is available.

Decypher will provide a free quote. Please visit Decypher’s office or e-mail your document to translation@decypher.co.nz

Translating Fees

All fees are GST exclusive

Hourly Rate……………………………….$60.00 (minimum charge)
Urgent Rate (within 48 hours)………$80.00 per hour (minimum charge)

Community Rates

for Not-for-profit organisations

Translation Hourly Rate……………….$45.00 (minimum charge)

Languages

based in Hamilton

Afar
Amharic
Arabic
Bengali
Bosnian
Burmese
Cambodian
Cantonese
Croatian
Dari
Dutch
Farsi
Fijian
Fiji Hindi
Filipino
French
German

Hungaria
Indonesian
Isindebele Nbebele
Italian
Japanese
Kiribati
Korean
Laos
Lingala
Malay
Mandarin
Maori
Portuguese
Punjabi
Pashto
Romanian
Russian

Samoan
Serbian
Shona
Sinhalese
Somali
Spanish
Swahili
Swiss
Tagalog
Taiwanese
Tamil
Thai
Tigrinya
Tongan
Urdu

Languages

based in Rotorua

Afrikaans
Burmese
Czech
French
Gujarati

Hindi
Italian
Japanese
Korean
Mandarin

Russian
Spanish
Taiwanese
Thai
Ukrainian

Our Staff/
Contact Us

Business Manager
Leanne Salisbury

Phone:  (07) 853 0483
Email:   leannes@decypher.co.nz


Accounts Officer/Cambodian Staff Interpreter
Keopesey Nak

Phone:  (07) 853 0480
Email:   info@decypher.co.nz


Interpreter Coordinators/Staff Interpreters
Navjot Kaur (Hindi/Punjabi)
Carlos Diaz (Spanish)

Staff Interpreter
Ruby Liu (Mandarin/Cantonese)

t: +64 7 853 2192
f: +64 7 853 0469
e: info@hmstrust.org.nz

Hamilton Multicultural Services Trust
Claudelands Park, Boundary Road, Hamilton PO Box 4340,
Hamilton 3247, New Zealand

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