• Accurancy

• Confidentality

• Impartiality

• Professionalism

• Cross-Cultural understanding

Decypher is the only professional interpreting/translating agency in the Waikato and is the main source of language support for the Waikato Hospital, the Waikato and Bay of Plenty Courts, the NZ Police, various prisons, the Immigration Department and other key clients.

Decypher was established by the Hamilton Multicultural Services Trust (the HMS Trust) in 1999, as the Hamilton Interpreting Service (HIS) out of concern for the gaps between basic services and people of different cultural, ethnic and linguistic backgrounds. Their strategic focus was to help refugees and immigrants settle successfully by improving access to these services; and creating awareness amongst receiving communities.

Today Decypher has a team of over 120 professional interpreters that have been trained by Decypher to work specifically in a community setting (as opposed to working in very formal settings for such agencies as the United Nations etc). We cover over 50 languages and carry out an average of 350-400 assignments per month in the Waikato and surrounding regions.

Interpreting/Translation in the Business World
Decypher provides interpreters regularly to businesses to assist with communication in a wide variety of situations. Some of these are to support international visitors, aid with the installation and/or maintenance of plant or equipment where international contractors are being used, and HR meetings with staff who have English as a second language.

Decypher also has a group of regular corporate clients that require the translation of various written documents including legal documents, mechanical service manual, website scripts and medical records.As part of its commitment to its clients, Decypher provides training and mentoring for anyone that is new to working with interpreters.

Interpreting Fees

Interpreting Fees as at 1 May 2015
All fees are GST exclusive

Office Hours

(8am to 8pm Monday to Friday)

Face to face
First hour………………..$92.00 (minimum charge)
Subsequent time………$16.50 per 15 minutes

Telephone
First 15 minutes………..$45.00 (minimum charge)
Subsequent time……….$16.50 per 15 minutes

After Hours

(8pm to 8am Monday to Friday, all weekends public holidays)

Face to Face
First hour…………………$120.00 (minimum charge)
Subsequent time……….$22.00 per 15 minutes

Cancellations & Reschedules

Cancellation
less than 2 hours notice………….$92.00
2 to 24 hours notice……………….$55.00

Other charges

Telephone confirmation……..$17.00 per phone call
Mileage……………………………..$0.82 per km (only applies for assignments outside City boundary, or after hours)
Travel time…………………………$55.00 per hour (only applies for assignments outside City boundary)

Community Rate

Interpreting Hourly rate………$45.00 (minimum charge)

** Note When the actual time of an assignment is significantly less than the booked time Decypher may charge for the difference. There will be a minimum charge of $92.00 for the first hour of the booking, any subsequent hours booked will be charged at $55.00 per hour.

Translating Fees

All fees are GST exclusive

Hourly Rate……………………………….$60.00 (minimum charge)
Urgent Rate (within 48 hours)………$80.00 per hour (minimum charge)

Community Rates

for Not-for-profit organisations

Translation Hourly Rate……………….$45.00 (minimum charge)

Our Staff/
Contact Us

Phone – (07) 853 0480

After hours Phone– 0274792419

Fax – (07) 838 2195.

Email – info @decypher.co.nz

Business Manager

Leanne Salisbury

Accounts Officer/Cambodian Staff Interpreters

Divya Anand (Hindi/Punjabi/Urdu)

Ruby Liu (Mandarin/Cantonese)

Interpreter Coordinators/Staff Interpreters

Hinda Mohamud (Somali)

Sopheap Chhim (Cambodian)

Translation Coordinator

Suzanne Freanney

Business Development Consultant

Jeshica Vergas