About HMS Trust

Our Vision

A society that values and celebrates the diversity of all people

Our Mission

Paving the way for successful settlement

Our Goals

Relationship building

> To connect, support, and advocate for the refugee and migrant communities
> To maintain and establish stakeholder relationships
> To foster participation of newcomers in the community


To enable refugees and migrants to be engaged members of the community

Capacity building

To strengthen the organization, grow existing projects while developing new ones.

Our Values

Quality service

We go the extra mile to get excellent results. Our hope is our clients feel appreciated, supported and experience a real difference in their journey to successful settlement.


We act with professionalism and confidentiality in a trusting and safe environment

Cultural awareness

All people matter. We respect and appreciate inclusion and the diversity of all cultures


We accept people for who they are. We show respect by being present, listening and open communication.


We do what we say we will do. We are honest and we are accountable for our actions.


Everybody is part of a family. We are supported, connected and belong

Our Story

Hamilton Multicultural Services (HMS) Trust was established as a Charitable Trust in February 1999. The Trust was formed out of concern regarding the gaps in services for people from different cultural, ethnic and linguistic backgrounds. The strategic focus of the Trust was to improve access for refugees and migrants to aid successful settlement and to increase the awareness of receiving communities.

The first service offered by the Trust was the provision of an Interpreting Service and in May of 2000 the Interpreting Service opened and operated from an office in Knox Street. The service still operates today under the name Decypher, and also provides translation of written documents.

The Trust moved in October of 2004 to the Multicultural Centre in Boundary Road (the former Marist Rugby Club rooms). In October 2006 the Multicultural Centre was renamed the Waikato Migrant Resource Centre, and in December 2017 it became Settlement Centre Waikato.

Today the HMS Trust has various services and projects to support migrants and former refugees settling in Hamilton and other parts of New Zealand including:

  • Decypher (interpreting and translation)
  • New Kiwis Settlement Service ( Refugee Settlement Support)
  • Passport 2 Drive (community driving school)
  • Bike Trainings (bike road safety education)
  • Open Road (refugee driver training programme)
  • Migrant Employment Solutions
  • Community Connectors
  • Computers in Homes
  • Ethnic Football Festival


Board members

Claire van der Most – Executive Chair

Dr Asad Mohsin – Trustee

Helen Carter – Trustee

Christina Ogg – Trustee

David Rickard – Board Treasurer

Natasha Harvey - Trustee

Abdul Gibraan – Trustee

Tabs Rauf - Trustee

Paul Oettli – Lead Trustee

Richard Cain- Trustee

Jannat Maqbool – Trustee

Megan Beveridge - Board Secretary


Executive Chairperson:

Claire van der Most

Claire has led teams for over 20 years across the For Purpose, Public and Private Sectors, in both New Zealand and the United Kingdom. She is currently the Deputy Chair of Age Concern Hamilton, is a member of the Institute of Directors and has a Masters’ degree in Industrial and Organisational Psychology. Having worked with Board’s for over 15 years, Claire keeps an eye on the ‘big picture’ whilst ensuring things get done; and she understands and values the importance of relationships. Claire balances her positive energy with her caring yet pragmatic approach. Making a difference in the lives of others makes Claire ‘tick’. She is delighted to be part of the HMS Trust team – supporting migrants and refugees to feel included and valued. She believes in having fun in all walks of life and regularly steps out of her comfort zone. Most recently she has started to learn to surf and in 2018 walked her first-ever marathon.

Community Development and Support Partner:

Ellie Wilkinson

Ellie began working for the Trust at the end of January 2010. Ellie comes to the Trust from a background in the community and voluntary sector, having worked in this capacity with the Tertiary Education Commission and with Wintec. Ellie has a sound understanding of the relationships between government and community groups. She has a Bachelor of Social Sciences in Adult and Community Education and Sociology and also comes to the Trust with significant local and government networks.

Language Services Partner

Abdullah Hussaini

Abdullah brings with him significant sector and business development experience and has a genuine passion for making a difference in our community. Before joining the Trust, Abdullah worked at English Language Partners and Waikato Refugee Forum Inc for 10 years. Abdullah has a Bachelor of Management Studies from the University of Waikato. He has been teaching accounting and accounting software, as well developing course recourse for adult learners at Fraser High School since 2012. In his spare time Abdullah enjoys walking, reading books and watching documentaries.

Support Services Partner:

Merzia Mehdi

Merzia comes to the Trust with a ACCA (Association of Chartered Certified Accountants) qualification and a background in audit and finance. She started in a finance role for the HMS Trust in 2012 and since then has been part of the organization’s journey. Leading the Support Services team, Merzia is responsible for Finance, IT, Risk, and Compliance. With an eye for detail and the ability to relate with the diverse communities the Trust serves, Merzia finds her purpose meets her passion in her current role. She enjoys spending time with family and exploring new places. Her most enjoyable experience has been the Tongariro Alpine Crossing in 2020.

People and Capability Partner:

Ange Robinson

Ange has a background in management, leadership, and Human Resources and is a personal coach – specialising in communication and personal development. Her approach to HR is holistic and with her positive energy, focusing on people and the organisation, she brings the best out in everyone. Ange is passionate about helping people discover their values and develop the tools they need for personal and professional success. She lives in Coromandel Town, loves living by the sea and enjoys a country lifestyle – particularly her many animals. .




Support Services Officer
Karmjeet Kaur



Centre Coordinator
Corazon Blow

Reception and Information Service
Bita Soltanian

Building Security Assistant
John Lee



Passport2Drive Team Lead
Patricia Novoa

Bita Soltanian

Driving Instructors
Jhon Agudelo

Practice Programme
Alan Carter
Fernando Bonilla
Blair McDonnell


Admin Support / Instructor
Bita Soltanian

Coordinator / Instructor
Maya Zilberberg


Team Lead
Stefanie O’Brien

Zeenat Fatima – South Auckland
Dimple Parmar – Dunedin
Patricia Novoa – Hamilton
Anne-Lise Mouchel – Nelson
Saw John Poe – Palmerston North


Family Liaison
Aude Vanovershelde



Migrant Employment Solutions Coordinator
Susan Wright

Migrant Employment Solutions Support
Ellena Butcher


Team Lead
Divya Anand (Hindi / Punjabi / Urdu)

Accounts Assistant
Terri Tauliili (Samoan)
Shivangi Kachhala (Gujarati / Hindi)

Interpreter Coordinators
Maria Ceballos (Spanish)
Nguyet Nguyen Thi Nhu (Vietnamese)
Rebecca Morris (Mandarin / Cantonese)

Translation Coordinator/Staff Interpreter
Ruby Liu (Mandarin / Cantonese)


Community Connector Coordinator
Jackie Runciman

Community Connector 
Aude Vanoverschelde

Affordable Energy Navigator Coordinator
Kate Moore

NZ Ethnic Football Festival Coordinator
Pepa Torre

Maya Zilberberg


Hi, I’m Jackie. I have worked with Migrant Employment solutions since 2015 and it is the most exciting and satisfying job I could ever wish for. I constantly meet wonderful new clients starting out on their search for a job in New Zealand and settling into the Kiwi lifestyle. The enthusiasm and dedication they show towards the journey never ceases to amaze me. My role is to work with skilled migrants seeking employment and build relationships and networks with employers and recruiters.


Hi I’m Susan and I have been supporting skilled migrants on their journey into the New Zealand workforce for a number of years so I understand the challenges that many face when looking for work in a very different environment. I really enjoy the chance to meet and spend time getting to know our clients, tailoring our service to meet their individual job seeking needs until they secure meaningful employment. For me, the best part of my job is meeting amazing job seekers from all over the world with great qualifications and work experience who really want to settle here and contribute to the Hamilton economy.


Kia ora, my name is Aroha and I have been working with Migrant Employment Solutions since 2016. I thoroughly enjoy supporting and working with clients from all over the world, using their great skills and experience plus our knowledge of the New Zealand job market to find employment. Being a part of my clients employment journey is very rewarding and as a (fairly) recent graduate myself, I know firsthand the struggles and rewards that come with finding a job you love.